Ultera for Policy Owner Services

IPDSolution Image Process Design, LLC

Service Duration: Varies

Ultera for Policy Owner Services leverages enterprise-class Case Management, BPM, ECM, BRE, Analytics and Collaboration functionality from the IBM platform for depth of functionality, performance, stability, long-term support and agility.

IPD’s Ultera for Policy Owner Services links missing capabilities to your current administrative systems without the need for a large-scale replacement project. Ultera leverages enterprise-class Case Management, BPM, ECM, BRE, Analytics and Collaboration functionality from the IBM platform for depth of functionality, performance, stability, long-term support and agility. Ultera’s extensive case management capabilities supply all the functional improvements insurers need to optimize operational performance, reduce costs and comply with SLAs and regulatory requirements, while significantly improving first call resolution rates and member satisfaction.

With Ultera, service requests received by paper, fax, email, or via the web are captured, cataloged and stored in the IBM ECM repository, allowing secured access to electronic documents from every authorized desktop. Ultera then applies configurable business rules to automate work distribution to the appropriate person at each step in the business process. Ultera uses configurable user interfaces (UI’s) to specify and complete the activities needed to resolve each customer inquiry. Fully integrated with other systems, the UI’s also provide a consolidated view of all information needed to drive decision making and increase member satisfaction and retention.

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